2 lawyer jobs found

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Center of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. Customer Service Excellence P r ovide exceptional custome r se r vice expe r iences th r ough pe r sonalized suppo r t to inte r nal and exte r nal custome r s Demonst r ate st r ong communication skills in handling sensitive/emotive custome r inte r actions Manage difficult custome r situations with p r ofessionalism and empathy Gene r ate solutions by p r oactively thinking alongside the custome r Communicate effectively...

Key Responsibilities: Professionally handling out bound calls for our clients and positively representing their brand. F ocused o n bu i ld ing and maint ain ing r eferr er networks making about 200 referrer calls per day. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. F ol lo ws the appr ov ed script and ends with a CRM update with no excep tions . Driving lead flow and supporting the sales team in converting qualified opportunities. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements. Strengthening existing guests’ relationships while building new connections...