5 jobs found in Suva

The Role - Quality Assurance & Training Analyst We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours...

Graduate Trainee - People & Culture This one’s for the fresh grads 🙌 Centrecom is a joint venture drawing on the talent of Fiji Airways and global expertise in contact centre and back-office services. We’re growing fast — and we want passionate, people-focused graduates to grow with us. You won’t just be an intern — you’ll be a real member of a real team doing real work. What You’ll Be Doing 1    HR Administration & Support Help manage correspondence, HR files and records across the P&C department Support the HRIS system with data entry, validation and report generation Coordinate HR calendar activities — training sessions, review cycles, events Assist with meeting agendas, team materials and P&C communications 2    Recruitment & Onboarding Support end-to-end recruitment — from posting ads to scheduling interviews Conduct initial screening of applications against position criteria...

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Customer Care Consultant (Int-AU) - Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key Responsibilities Customer Service Excellence Provide exceptional customer service experiences...

Department: Collections Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts About Vuvale Outsourcing Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of proven leaders so we can move quickly on upcoming openings. Customer-first promise: We keep customers at the heart of every interaction—driving positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards. The Opportunity (EOI) Lead a high-performing squad to move the metrics that matter. You’ll coach to outcomes, manage to data, and balance cash + compliance + customer on every call. Your Impact Own team performance across cash collected, arrangements, PTP kept %, RPC rate, QA score, time on file....