3 2023 jobs found in Suva

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact Centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Reservations Consultants- Thai Airways (Suva) We have an exciting and fast paced opportunity for Global reservations Agents who support the sales experience by providing expertise to enhance our guests’ journeys through a range of products, services and destinations. As our first point of contact ambassadors, reservation Agents enable guests to personalize and customize their unique journeys by deepening connections with existing clients and partners as well as by building...

About Us Centercom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected International partner to provide outsourcing contact center and back-office services to both local and International clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensue the highest quality of customer service can be achieved and sustained into the future. The role: Finance Officer (Suva) We are looking for an experienced Finance Officer who will be required to perform day-to-day management of our financial transactions and procedures in accordance with the established accounting standards to meet legal requirements and ensuring that the Financial Operational responsibilities are implemented on a timely and professional basis. Key responsibilities Accounting processes Handling petty cash...

The Role - Quality Assurance & Training Analyst We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours...