4 jobs found in Suva

Department: Collections Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts   About Vuvale Outsourcing Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of high-performing collectors so we can move quickly on upcoming openings. Customer-first promise: We keep customers at the heart of every interaction—seeking positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards. The Opportunity  We’re seeking proven collectors who convert conversations into commitments in fast, metrics-driven environments. What You’ll Do Manage inbound/outbound contacts to negotiate payment plans, settlements, and commitments . Have...

Key Responsibilties Professionally handling inbound calls, escalations and cases for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Follows instructions, responds to management direction; takes responsibilities for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies the appropriate person with an alternate plan Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Provide real-time training when there are new customer service representatives, providing troubleshooting guidance and customer...