3 jobs found in Nasinu

Key Responsibilities 1. Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards 2. Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level...