9 jobs found in Nadi

Key Responsibilities: Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations A bility to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills...

Key Responsibilities: Assisting with troubleshooting computer hardware and software Assisting with Software installations and configurations Setting up computer workstations, teleconference & video conference meetings Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc. Support the IT team in maintaining hardware, software, and other systems Organize and maintain IT resources and inventory. Run software updates and backups when requested. Configuring printers and mapping network drive, emails and other mailboxes Consult with End Users concerning their needs and evaluate their requests or requirements Respond to any unexpected behaviors on the network and escalate if necessary. Train users in use of equipment and/or software Prepare technical reports or related documentation Manage and monitor tickets in Spice work system, Assign, update, and close support tickets...

Customer Service Team Lead 📍 Location: Namaka, Nadi 🕘 Employment Type: Full‑time 👥 Team Size: Approx. 9 Customer Service Officers About the Role We are seeking an experienced Customer Service Team Lead to lead a team of approximately nine customer service professionals based in Namaka, Nadi. This role is for a strong people leader — someone who sets clear expectations, holds their team accountable, and leads from the front. You will be responsible for driving performance, maintaining high service standards, and building a disciplined, professional team culture. If you believe that standards matter, that leadership means action, and that teams perform best when expectations are clear and consistently enforced, this role will suit you. Key Responsibilities People Leadership & Accountability Lead, coach, and manage a customer service team of approximately 9 staff Set clear performance expectations and hold team members accountable to them Address...

Department: Collections Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts About Vuvale Outsourcing Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of proven leaders so we can move quickly on upcoming openings. Customer-first promise: We keep customers at the heart of every interaction—driving positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards. The Opportunity (EOI) Lead a high-performing squad to move the metrics that matter. You’ll coach to outcomes, manage to data, and balance cash + compliance + customer on every call. Your Impact Own team performance across cash collected, arrangements, PTP kept %, RPC rate, QA score, time on file....

About Us  Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - People & Culture Officer - Suva This role will provid e administrative support to the P&C department, maintaining HR records, and assisting in the implementation of HR strategies. Play a key role in ensuring the efficient functioning of P&C operations and compliance with HR policies and procedures. Administrative Support: Perform administrative tasks, such as managing correspondence, maintaining files and records, scheduling meetings, and...

The Role - Quality Assurance & Training Analyst We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours...

Situated in central Suva, BTR (Fiji) Limited specializes in delivering outsourced business services to overseas organizations. Currently, our Australian client, Zweck Group, is actively recruiting for an accomplished Accounts Officer. We are in pursuit of an exceptionally organized individual with a sharp focus on detail and a resolute commitment to excellence. If you are prepared to exceed expectations and go the extra mile, we encourage you to reach out to us. Your dedication and skills are what we are looking for!   Responsibilities Include:  ·       Efficient handling of high-volume data entry and various accounts-related tasks. ·       Processing and receipting invoices from contractors and suppliers. ·       Engaging in effective communication and collaborative problem-solving with fellow team members. ·       Providing support in the invoicing process. ·       Skilful management of personal workload, demonstrating the ability to set...

Department:   Collections Location:   Nabua, Suva City, Fiji (onsite) Employment Type:   Permanent, Full-time Roster:   Monday to Friday, Australian business hours —   transport home provided for evening shifts About Vuvale Outsourcing Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a   talent pool   of high-performing collectors so we can move quickly on upcoming openings. Customer-first promise:   We keep customers at the heart of every interaction—seeking   positive, sustainable resolutions   that help people   get back on track   while meeting client obligations and compliance standards. The Opportunity (EOI) We’re seeking proven collectors who convert conversations into commitments in fast, metrics-driven environments. What You’ll Do Manage inbound/outbound contacts to   negotiate payment plans, settlements, and commitments . Have meaningful...