2 professional services jobs found in Suva

About Us Centercom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected International partner to provide outsourcing contact center and back-office services to both local and International clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensue the highest quality of customer service can be achieved and sustained into the future. The role: Finance Officer (Suva) We are looking for an experienced Finance Officer who will be required to perform day-to-day management of our financial transactions and procedures in accordance with the established accounting standards to meet legal requirements and ensuring that the Financial Operational responsibilities are implemented on a timely and professional basis. Key responsibilities Accounting processes Handling petty cash...

The Role - Contact Centre Performance Analyst - Suva The Workforce Planning & Insights Analyst plays a critical role in optimizing global contact centre performance by bridging business needs with technical solutions. Key responsibilities include accurately forecasting contact volumes and staffing requirements, optimizing resource allocation, and ensuring service levels are maintained in line with contractual agreements. The role involves analysing operational data to generate actionable insights, producing high-quality statistical reports, and supporting strategic decision-making through efficient scheduling. Additionally, the Workforce Planning & Insights Analyst contributes to continuous service improvement, evaluates new business opportunities, and collaborates with internal and external stakeholders to promote operational excellence across all centres. This position is essential to enhancing the overall effectiveness and sustainability of...