2 jobs found in Suva

We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities 1.     Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours Perform targeted monitoring for underperforming agents and manage...

Department: Consumer Lending Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts   About Vuvale Outsourcing Vuvale supports Australian clients with professional services. Our client is an Australian consumer lending business specialising in small to medium unsecured personal loans and is building a new underwriting team focused on quality, consistency and accountability.   The Opportunity We’re seeking an experienced Underwriter – Unsecured Consumer Lending to assess personal loan applications and make timely, evidence-based lending decisions in line with responsible lending obligations, internal credit policy and customer service standards. You’ll balance prudent risk assessment with customer suitability and regulatory compliance while helping shape a growing underwriting function.   What You’ll...