Pacific Centrecom Fiji Limited
Nadi, Fiji
Key Responsibilities:
Professionally handling inbound calls for our clients and positively representing their brand.
Promptly and efficiently taking and relaying messages to clients.
Being a reliable team player with a helpful and positive attitude.
Offering a warm phone presence, bringing your best self to work.
Providing an exceptional level of customer service.
Proactively think along with the customer to resolve their questions quickly.
Compliance with the Service Level Agreement and focused on customer loyalty.
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
Ability to deliver product knowledge to customers, incorporating all company services.
Ability to find solutions when there are changes in circumstances or requirements.
Strengthening existing guests’ relationships while building new connections with potential guests.
Essential Skills and Experience:
Prior experience working in...