Pacific Centrecom Fiji Limited
Nadi, Fiji
Key Responsibilities
Providing an exceptional level of customer service to customers via call, emails and live chat.
Proactively resolve customer queries
Compliance with the Service Level Agreement and focused on customer loyalty
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations
Ability to find solutions when there are changes in circumstances or requirements
Strengthening existing customer relationships while building new connections with potential customers.
Interacting & supporting team members around the globe.
Essential Skills & Experiences:
Essential
Commitment towards delivering exceptional service
Attention to detail, combined with strong communication skills
Fast learner who can master...