4 jobs found in Nadi

Key Responsibilities:- Real-Time Operations Monitor live contact center activity and adjust staffing to maintain service levels. Track agent adherence and queue performance, making intraday schedule adjustments. Communicate staffing needs and performance concerns to team leads. Provide real-time insights from Voice of Customer (VOC) and share emerging trends. Produce daily “End of Day” reports highlighting schedule exceptions and performance metric. Reporting & Analytics Design, maintain, and enhance dashboards and reporting tools. Analyze KPIs and performance trends to support operational and strategic decisions. Collaborate with Workforce Planners and Operations Analysts to improve scheduling accuracy. Ensure timely and accurate delivery of daily, weekly, and ad hoc reports. Provide feedback and recommendations for continuous improvement. Key Performance Indicators (KPIs) Intraday service level...

About Us: Get Picked Up is a fast-growing, Australian-owned transport company providing reliable, pre-booked transport for NDIS participants, insurance clients, and corporate travel. We're expanding our Fiji team to support operations and ensure smooth service for both drivers and customers. About the Role: We’re looking for a motivated and results-driven Driver Onboarding Agent to join our team in Fiji. In this role, you will be responsible for onboarding new drivers, ensuring all operational and documentation requirements are completed accurately and efficiently. You’ll play a key part in achieving onboarding targets by guiding drivers through the process, providing ongoing support, and maintaining high service standards. This role suits someone who thrives under pressure, solves problems quickly, and is committed to delivering results. Key Responsibilities: Onboard new drivers, ensuring all documentation and system requirements are completed accurately...

Key Responsibilities:- 1. Team Leadership and Development Lead, motivate, and develop a team of Customer Care Consultants Conduct regular one-on-one coaching sessions and performance reviews Implement training programs to enhance team skills and knowledge Foster a positive team environment that promotes collaboration and high performance Manage team schedules, breaks, and resource allocation 2. Performance Management and Quality Assurance Monitor team performance metrics and KPIs to ensure targets are met Conduct quality monitoring and provide feedback on customer interactions Implement improvement plans for underperforming team members Ensure compliance with company policies and procedures Drive continuous improvement initiatives to enhance service quality 3. Operational Excellence Oversee daily operations and ensure smooth workflow processes Handle escalated customer issues and complex problem resolution...

Key Responsibilities: Assisting with troubleshooting computer hardware and software Assisting with Software installations and configurations Setting up computer workstations, teleconference & video conference meetings Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc. Support the IT team in maintaining hardware, software, and other systems Organize and maintain IT resources and inventory. Run software updates and backups when requested. Configuring printers and mapping network drive, emails and other mailboxes Consult with End Users concerning their needs and evaluate their requests or requirements Respond to any unexpected behaviors on the network and escalate if necessary. Train users in use of equipment and/or software Prepare technical reports or related documentation Manage and monitor tickets in Spice work system, Assign, update, and close support tickets...