Fiji Airways
Melbourne VIC, Australia
Global Airports Melbourne - CBD , Victoria
Customer Service Duty Manager - Melbourne (Part Time)
We are looking for a dynamic individual with a passion to serve with care.
Reporting to the Head of Ground Operations - Melbourne, this role is responsible for overseeing the delivery and attainment of Customer Service and Operational goals. It involves fostering a culture of safety and ensuring on-time performance through collaborative engagement, in accordance with the contracted SLA for Ground Handlers and other regulatory authorities.
KEY RESPONSIBILITIES
All front-of-house (FOH) functions are handled by the Fiji Airways team. Once we have a full FOH team, the Customer Service Duty Manager (CSDM) will be responsible for overseeing the key responsibilities listed below.
Conducts preflight checks on system (Customer Management or Amadeus) and communicate...