Smart Sucession (Fiji) Pte Ltd
Remote
Role Overview
The Broker Assistant provides end-to-end administrative and operational support to mortgage and finance brokers. The role focuses on managing loan application workflows, client documentation, lender communication, CRM updates, and compliance requirements to ensure applications progress efficiently from enquiry through to settlement.
Key Responsibilities
Support brokers with loan application preparation, lodgement, and tracking
Liaise with lenders, valuers, and third parties for application updates
Manage client onboarding, document collection, and follow-ups
Maintain accurate records in CRM systems (e.g. Salestrekker)
Upload, file, and index documents in CRM and cloud storage (OneDrive)
Track conditional approvals, formal approvals, and settlements
Book valuations and chase lender SLAs
Prepare daily and weekly status updates for the broker
Ensure all files meet compliance and documentation requirements
Tools...