Job Description & Skills/Qualifications Required
Role Description
We are currently seeking to recruit a Helpdesk Officer to join our IT team based in Lami. The primary objective of the department is to provide first-line IT support and technical assistance to end users across the Group, ensuring timely resolution of incidents and service requests while supporting the reliable operation of IT systems, devices, and business applications.
- Provide remote and in-person IT helpdesk and first level user support.
- Respond to IT service requests to resolve technical issues.
- Provide technical support to users by answering questions, troubleshooting problems.
- Manage online helpdesk ticket system, log requests and provide progress updates.
- Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
- Coordinate with internal departments and external service providers to ensure solutions.
- Update and manage IT assets and documentation registers.
Qualifications & Requirements:
- Tertiary qualification in Information Systems/Computer Science or related field from a reputable institution.
- Minimum one to two years IT Support or Helpdesk administration experience
- Excellent phone etiquette, communication, and customer service skills
- Strong time management and documentation skills
- Troubleshooting and multi-tasking skills
- Technical skills and knowledge of Microsoft 365, Windows operating systems and networking is desirable.
- A valid driver’s license will be an added advantage.
Remuneration:
An attractive remuneration package will be offered to the successful candidate to commensurate with qualification and experience. All applications will be kept strictly confident.
How to apply:
Interested candidates who meet the above criteria can apply online via below link or QR:
https://jobs.hrmonise.com/details/5064/cjpatel-itdept/helpdesk-officer
Applications can also be emailed to below address with the subject “Vacancy - ''Helpdesk Officer" to Email: careers@cjpatel.com.fj
For more information about the group visit out website: https://www.cjpatel.com.fj
Job Functions
Industry
Job open to:
Other Information (Attachments)
The CJ Patel Group is a diverse group of organisations across a variety of industries, all with the common goal of delivering world-class products and services.
With our head office in Fiji, CJ Patel controls the operations of over 20 different companies across 10 countries, using a variety of business ownership models from joint venture, to wholly owned subsidiaries.
We are an adaptable group, capable of changing our models to best suit the needs of the business sector and the environment in which we are operating.
If you feel we can add value to your organisation with any of our service offerings, please contact us. We would welcome the opportunity to discuss how we can mutually grow each other’s interests.