Switchboard Operator

Purpose of the Role:

The Switchboard Operator is responsible for managing the Nadi Airport switchboard, ensuring efficient handling of all internal and external communications. This includes relaying important operational information, especially concerning aircraft movement, and maintaining service continuity on a 24-hour shift basis.

Key accountabilities:

• Attend to all incoming and outgoing calls through the airport's switchboard and dispatch calls to relevant departments and refer to external parties as appropriate.
• Monitor and disseminate information related to aircraft arrivals, departures, aircraft emergencies and non-scheduled flights, ensuring compliance with emergency plans and regulations.
• Provide alerting services as per the Nadi Airport Emergency Plan, CAAF and ICAO Requirements.
• Document and report switchboard exchange faults, liaising with standby officers for prompt resolution.
• Ensure continuous serviceability of telephone and switchboard systems, troubleshooting any disruptions.
• Prepare and maintain PABX reports, documenting all outgoing calls and switchboard usage.
• Take over operations for Nausori Airport’s switchboard in case of system failure.
• Update the ETA on the FIDS screen, ensuring the correct ETA is communicated and displayed.
• Collate and report passenger data on a monthly basis for management review.

Qualifications, Professional Knowledge and Experience:

• Certificate level education or equivalent experience in telecommunication systems.
• Knowledge of customer service principles, clerical procedures, and telecommunication systems.
• Strong command of written and spoken English.
• Ability to handle large volumes of calls and maintain operational records.
• Excellent interpersonal skills and a pleasant, professional demeanor

Application Checklist

We warmly invite interested candidates to ensure their application includes the following documents:

1. Cover Letter – Share your relevant skills and experience and explain how you meet the Minimum Qualification Requirements (MQR) outlined above.
2. Updated Resume
3. Copies of Relevant Certificates and Academic Transcripts

Please note that emailed, hardcopy or late applications will not be accepted.

Only shortlisted applicants will be contacted for the next stage of the recruitment process

Should you have any questions, our friendly team is happy to help - please email recruitment@fijiairports.com.fj

Vinaka vakalevu, and we look forward to receiving your application.

Fiji Airports is an Equal Opportunity Employer. We strongly encourage women and individuals from diverse backgrounds to apply. Employment is subject to a police background check and illegal drug testing, in accordance with Fiji Airports’ zero-tolerance policy on illicit drugs and our commitment to safeguarding children, our people, and the wider community, while maintaining a safe, secure, and drug-free workplace.

To be the World Class Aviation Hub for the Blue Pacific