Job Description & Skills/Qualifications Required
InterContinental Grand Pacific Hotel Suva – A Part of IHG Hotels & Resorts
As we proudly transition into the InterContinental Luxury & Lifestyle Collection, The Grand Pacific Hotel Suva invites you to be part of its historic transformation. We are seeking a talented, passionate, and driven Duty Manager to support our team and to deliver world-class experience.
Reporting directly to Front Office Manager, as a Duty Manager your duties will include but not limited to the following:
- Leading daily hotel operations and coordinating activities across departments.
- Ensuring outstanding guest satisfaction by proactively addressing guest concerns and resolving issues efficiently.
- Supporting and motivating the Front Office and Guest Services teams to achieve service excellence.
- Managing VIP arrivals, special requests, and guest recovery situations.
- Monitoring operational standards, health and safety compliance, and security procedures.
- Handling emergency situations professionally and effectively.
- Assisting in achieving departmental goals and service targets.
- Maintaining effective communication between departments to ensure smooth hotel operations.
What we need from you
We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:
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- Minimum 2 years' experience in a supervisory or managerial Front Office, Guest Services, or Operations role within a hotel environment.
- Strong leadership and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proven ability to handle guest concerns and resolve problems professionally.
- Sound knowledge of hotel operations and guest service standards.
- Experience using Opera PMS and Microsoft Office applications.
- Strong organizational and time-management skills.
- Flexibility to work rotating shifts, weekends, public holidays, and overnight duties when required.
What you can expect from us
At IHG, we give our people everything they need to grow and thrive, both professionally and personally. We offer:
- A top-tier salary, along with medical and term life cover.
- Paid birthday leave and paid community service leave.
- Access to global colleague hotel discounts.
- Full uniform and outstanding learning & development opportunities.
- A workplace culture centered around inclusion, trust, and well-being.
Our Commitment to You
We’re proud to be part of the IHG family, where everyone is welcomed and valued. We champion equality and are committed to building diverse, inclusive teams. Through our myWellbeing framework, we support the health, lifestyle, and work-life balance of every colleague.
How to Apply
Submit your updated resume and cover letter to vacancies.gph@ihg.com
Application Deadline: 15th September 2026
Be part of our legacy. Be part of our future. Be part of IHG.
InterContinental Grand Pacific Hotel Suva – Luxury Redefined.
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About us
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”, first of its kinds for the capital city. Rich in history, GPH is a heritage, 5-star luxury hotel built over 100 years ago and is world famous for hosting Royalty’s, World Leaders, Business Executives and Leisure Travellers alike.