Guest Services Agent + Duty Manager Role (Blue Lagoon Beach Resort)

The Guest Services Agent is responsible for ensuring exceptional guest experiences by addressing inquiries, resolving concerns, and maintaining high standards of service. This role requires a professional, detail-oriented individual who thrives in a team environment and upholds the reputation of a hospitality setting. The day to day tasks of check in, check out, account reconciliation and processing is just a part of the dynamic day you will experience.

Required Skills and Knowledge:

Excellent Communication Skills: Ability to interact with guests professionally and effectively, active listening, and a friendly, positive attitude.

Detail and Team Oriented: Strong attention to detail and collaboration with colleagues to deliver seamless service. 

Possess Excellent Organizational Skills: Efficiently manage tasks, reservations, guest requests, and schedules, and making guests feel comfortable

Problem-Solving: Critical thinking and resourcefulness to handle issues effectively, addressing and escalating guest concerns to ensure satisfactory outcomes.

Guest Welcome: Greeting guests upon arrival, assisting with check-in, and providing essential information, and checking in with guests during their stay to gather feedback. 

Hospitality Experience: Minimum of 3 years in a guest-facing role experience in a 4-star + hotel or resort is preferred. Familiarity with hotel operations, check-in/out procedures, and property management systems (PMS).

Cultural Awareness: Ability to interact with diverse international guests. 

Clean Presentation, Smart Approach to Work: Maintain a polished appearance and proactive problem-solving attitude.

This is an on-site live-in role with shared accommodation. 

All applications should include a cover letter, detailed resume and copies of all relevant qualifications, and emailed to kylie@bluelagoonresortfiji.com

 *Only shortlisted applicants will be contacted for the next stage of interviews.