Front Office / Guest Experience

Front Office / Guest Relations Officer

Royal Davui Island Resort – Fiji

Royal Davui Island Resort is seeking an experienced and personable Front Office / Guest Relations Officer to join our island team.

Royal Davui is a small, adults-only luxury private island resort with just 16 villas. Because of our size, Front Office is much more than reception, you become one of the key people responsible for each guest’s experience from before arrival through to departure.

This is a hands-on role for someone who enjoys dealing with people, thinks on their feet and takes genuine pride in getting the details right.

The role

You will be responsible for:

• Welcoming guests and managing arrivals and departures
• Being a key point of contact for guests throughout their stay
• Assisting guests with activities, spa, dining arrangements and resort experiences
• Preparing and managing guest itineraries
• Responding to guest requests and resolving issues quickly and professionally
• Using the resort PMS for guest profiles, reservations, accounts and billing
• Processing cash and credit-card payments and completing daily balancing
• Communicating with travel agents, suppliers and transfer operators
• Coordinating closely with Housekeeping, Food & Beverage, Activities, Maintenance and Management
• Maintaining accurate guest information and detailed handovers
• Keeping management informed of guest feedback or operational issues

We’re looking for someone who:

• Has previous hotel or resort experience, preferably in Front Office, Reception or Guest Relations
• Is confident using a hotel PMS or similar system
• Understands basic hotel billing, check-in and check-out procedures
• Is comfortable handling guest accounts, cash and credit-card transactions
• Communicates confidently and professionally in English
• Is naturally warm and comfortable speaking with international guests
• Has excellent attention to detail
• Can remain calm and make sensible decisions when things don’t go to plan
• Is reliable, honest and takes responsibility for their work
• Can work independently as part of a small team
• Is willing to work rostered shifts, including weekends and evenings

Island life

This is a live-on-island position at Royal Davui.

Working on a small private island is very different from working in a large mainland hotel. Our team lives and works closely together, so we are looking for someone who genuinely enjoys being part of a small community and is comfortable with island life.

Staff accommodation and meals are provided while on duty.

Interested?

If you have strong hospitality experience and believe you would enjoy working in a small luxury resort where guest service really matters, we would like to hear from you.

Please send your CV and a short cover note to hr@royaldavuifiji.com.

Only shortlisted applicants will be contacted.