Spa Therapist

InterContinental Grand Pacific Hotel Suva – A Part of IHG Hotels & Resorts

As we proudly transition into the InterContinental Luxury & Lifestyle Collection, The Grand Pacific Hotel Suva invites you to be part of its historic transformation. We are seeking a talented, passionate, and driven  to support our team and to deliver world-class experience.

Reporting directly to Spa Manager, as a Spa Therapist your duties will include but not limited to the following:

• Be the warm welcome that kicks off a memorable guest experience.
• Deliver spa services in an efficient and pleasant manner according to Spa protocols.
• Be familiar with all services offered at the Spa and know the costs and procedures to be able to upsell and rebook all your guests.
• Be knowledgeable of all product ranges offered in the Spa and the cost use of all retail items offered.
• Perform all opening and closing duties in the Spa as requested.
• Perform all Spa Reception duties including reservations, cashiering, answering telephone and other general enquiries.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Taking appropriate action to resolve guest complaints.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and maintenance to the Spa Manager/Supervisor.
• Take care with personal grooming, always maintain a consistently high level of professional appearance.
• Attend daily department briefings and meetings.
• Assist in always keeping the Spa & Gym clean and tidy; including treatment rooms, change rooms, wet areas, reception, Gym and back of house areas.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.

What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

• Diploma in Beauty Therapy and/or Cert in Massage
• Previous experience as a spa therapist within a Resort/Hotel environment.
• Excellent time management skills & ability to adapt & personalize treatments to guest's concerns.
• Excellent attention to detail, as well as impeccable grooming and presentation.
• Be flexible to assist in other areas of resort if the job requires. A good understanding of spa culture, and the health and well-being industry.
• Ability to remain calm under pressure and great problem-solving skills.
• Experienced and confident in delivering facial and body treatments.
• Demonstrated customer service skills and proven track record in retail sales.

What you can expect from us

At IHG, we give our people everything they need to grow and thrive, both professionally and personally. We offer:

• A top-tier salary, along with medical and term life cover.
• Paid birthday leave and paid community service leave.
• Access to global colleague hotel discounts.
• Full uniform and outstanding learning & development opportunities.
• A workplace culture centered around inclusion, trust, and well-being.

Our Commitment to You

We’re proud to be part of the IHG family, where everyone is welcomed and valued. We champion equality and are committed to building diverse, inclusive teams. Through our myWellbeing framework, we support the health, lifestyle, and work-life balance of every colleague.

How to Apply

Submit your updated resume and cover letter to vacancies.gph@ihg.com

Application Deadline: 27th August 2026

Be part of our legacy. Be part of our future. Be part of IHG.
InterContinental Grand Pacific Hotel Suva – Luxury Redefined.