IT Helpdesk Engineer

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!

We are currently seeking a highly motivated IT Helpdesk Engineer to join our IT Operations Team at the Digicel Khalsa office, reporting to the Head of IT Infrastructure. This is an exciting opportunity to be part of our growth and innovation!

This role is responsible for responding to inquiries and requests for Fiji HUB Markets by providing an avenue whereby all IT Helpdesk related problems are reported and resolved by the Help Desk Engineer or escalated to other members of the Department, on resolution, users are also provided with feedback and subsequent follow-ups.

Core responsibilities:   

Provide daily ITHD operation support & any project implementation support for:

• Workstations, Windows AD, DNS, DHCP, WIFI
• Entra ID, Office 365, Intune
• 100% Compliance with all IT KPIs (i.e., SCCM, CrowdStrike, Patch Management, Window & MS Office, Bit Locker/encryption tools, MDM, MFA and other tools as per IT Security guidelines etc.)
• Asset Management, Asset allocation, Onboarding/Off boarding, Effective alert & Monitoring process and keeping 100% accurate update of IT inventory.
• Managing Access Control and CCTV systems
• Timely resolution of all the tickets raised by all users (Within SLA)
• Assisting in repair, replacement and procurement of new ITHD asset
• IT & Security Policy, Process & Audit Compliance

Academic qualifications, Experience & Skills required for this role:

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• 2–3 years of IT support experience, preferably in IT Helpdesk role.
• Hands‑on exposure to Windows Desktop environments, Printers, Wi-Fi, CCTV including basic administration tasks.
• Active Directory, Entra ID, Microsoft Intune
• Microsoft 365 (basic administration of mailboxes, licenses, and Teams)
• Network fundamentals (DHCP, DNS - basic understanding)
• Experience performing system maintenance tasks, updates, patching, and monitoring.
• Comfortable with troubleshooting hardware (Wi-Fi, network devices).

Why Join Us?

We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!

Think you’re the perfect fit? Don’t miss out - click "Apply Now" by 5pm on Sunday, August 30, 2026! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!

Note: We’re only accepting online applications - no hard copies or emails will be considered.

Digicel Central Resources (Fiji) Limited is an Equal Opportunity Employer