Front Office Supervisor (Octopus Resort)

Goolma Ltd which operates Paradise Cove Resort, Blue Lagoon Beach Resort & Octopus Resort is seeking applications from a range of qualified and experienced professional candidates for the following position:

Front Office Supervisor - Octopus Resort
Join our team and help deliver exceptional guest/customer experiences from the moment they arrive.

As a Front Office Supervisor, you will oversee daily front desk operations, lead the team to provide outstanding service, ensure smooth check-ins/check-outs, manage bookings and reservations, handle escalations professionally, and maintain accurate records.

Key Responsibilities

• Supervise front desk staff and ensure excellent service standards
• Oversee check-in/check-out, reservations, and guest/customer inquiries
• Handle complaints, escalations, and service recovery when needed
• Coordinate with housekeeping, maintenance, and other departments
• Manage shift schedules and daily reports
• Ensure compliance with company policies and procedures

Requirements

• Previous front office or customer service leadership experience
• Strong communication and problem-solving skills
• Professional appearance and excellent customer service attitude
• Ability to work flexible shifts
• Knowledge of Ibex reservations system would be an advantage

This is an on-site live-in role with shared accommodation. 

All applications should include a cover letter, detailed resume and copies of all relevant qualifications, and emailed to gm@octopusresortfiji.com

 *Only shortlisted applicants will be contacted for the next stage of interviews.