Business Process Improvement Consultant (x2) - Australia Fiji Governance Partnership

Fiji Program Support Platform (FPSP)

• Based in Suva, Fiji
• Locally Engaged Personnel —contract until 30 January 2027 
• Open to both National and International applications
• Please apply online by submitting a cover letter addressing how you meet the requirements of this role and up-to-date comprehensive CV. 

FPSP Overview:

FPSP, also referred to as the ‘Platform’, a Department of Foreign Affairs and Trade (DFAT) investment, will contribute to the delivery of Fiji’s national development priorities, in line with the Australia’s International Development Policy, the Fiji-Australia Vuvale Partnership and the Development Partnership Plan.  

The Platform will deliver key bilateral programs, such as health, education, scholarships, social infrastructure, governance, climate and emergency preparedness and response. Platform activities will identify and address climate risks, promote climate action, and gender equality, disability and social inclusion (GEDSI) across and beyond the sector programs. 

1. The Platform has three functional Outcomes:  
   The Platform has delivered its sector program outcomes, including through supporting strategic coherence, planning, partnerships management, data and learning across the portfolio of investments. 
2. The Platform has prioritised gender equality, disability-inclusive development, and climate and disaster resilience, in its systems and practices. This includes in how it undertakes sector programming and its engagement with selected Government of Fiji (GoF) agencies. 
3. The Platform administers timely and efficient programming that is: value for money; maximises use of local supply chains; and supports good governance, and public diplomacy, effective decision making and risk management. 

AFGP Overview:

The Australia Fiji Governance Partnership (AFGP) is a four-year (2025-2029) Department of Foreign Affairs and Trade (DFAT)-funded initiative that partners with the Government of Fiji (GoF) with the aim of promoting more effective, accountable, and inclusive governance, economic and institutional reform in Fiji.  

AFGP reflects the shared and interrelated policy interests of Australia and Fiji and has three strategic pillars: civil service reform (CSR), economic governance and democratic norms and values. The partnership is a continuation of the Fiji-Australia Institutional Partnerships Program (IPP) which ended in September 2025.  

AFGP is anchored in engaged partnerships and is governed by a Joint Steering Committee (JSC) that comprises DFAT and GoF representatives. In addition, the partnership hosts a bi-annual partnership forum that brings together AFGP’s multilateral, civil society, and government partners. Technical assistance and funding are delivered through AFGP’s two core funding modalities: the Performance and Innovation Fund and the Community Engagement Fund that are accessible to AFGP government and civil society partners, respectively. AFGP is implemented and managed by the Fiji Program Support Platform (FPSP). 

Position Summary:

Reporting to the Business Process Improvement Lead (BPIL) and the Functional Review Team Leader, the role will support the implementation of business process review and improvement activities within selected Ministries under the Functional Review of the Fiji Civil Service Programme, working closely with Ministry Change Management Teams. The role will operate within agreed methodologies and priorities, undertaking assigned BPI activities including process mapping aligned to organisational functions, facilitation of training, and support for data collection, analysis, quality assurance, and reporting while providing practical advice, identifying appropriate digital solutions, and supporting Ministries to develop, validate, and implement process improvements. 

Key Responsibilities:

• Support Ministry to review Ministry functions, legislation, and operations
• Identify inefficiencies and contribute to Business Function Review reports
• Develop current and future state process maps
• Recommend practical, implementable improvements
• Support Change Management Teams to apply and embed improved processes
• Provide hands-on guidance to address challenges
• Support data collection and analysis
• Contribute to performance metrics and cost-benefit inputs
• Ensure outputs meet FRFCS standards and methodology
• Maintain accurate, consistent documentation
• Support the facilitation of training and workshops
• Support development of tools and guidance materials
• Work with Ministry officials and Change Management Teams
• Escalate risks and issues as required
• Provide progress updates and highlight risks
• Contribute to FRFCS reporting  

Key Deliverables: 

• Business Function Review reports, including process analysis and improvement recommendations  
• Documented current and future state process maps  
• Practical guidance, tools, and training materials to support Business Process Improvement capability  
• Supporting data analysis, performance metrics, and cost-benefit inputs  
• Fortnightly progress reports summarising activities, emerging issues, and recommendations 

Key Working Relationships:

Reporting to

• Business Process Improvement Lead
• Team Leader, FRFCS
• Permanent Secretary for Civil Service

Other

• FRFCS advisers and support team
• Change management teams in pilot Ministries:

1. Ministry of Civil Service (MCS) and Public Service Commission (PSC)
2. Ministry of Finance (MoF)
3. Ministry of Strategic Planning, National Development and Statistics
4. Office of the Prime Minister
5. Ministry of Rural and Maritime Development

• AFGP
• FPSP Sector Programs 

Selection Criteria:

Qualifications

• Degree in Business Administration, Public Policy, Economics, Data/Business Analysis, or a related field or suitable demonstrated experience

Experience, Knowledge and Skills

• 4–7 years’ experience in business process improvement, operations, or consulting  
• Experience in process mapping and workflow analysis  
• Experience supporting project or reform delivery (public sector preferred)  
• Ability to manage assigned workstreams with limited supervision  
• Understanding of business process improvement methods and tools  
• Knowledge of data collection, analysis, and performance measurement  
• Awareness of public sector systems and service delivery processes (desirable)  
• Ability to identify practical digital solutions to improve processes  
• Strong process mapping, analytical, and problem-solving skills  
• Data analysis and reporting capability  
• Facilitation and training delivery skills  
• Stakeholder engagement and communication skills  
• Proficiency in Excel and process mapping tools 

Personal Attributes

• Self-motivated and able to manage work independently  
• Practical and solution-oriented mindset  
• Strong communication and facilitation skills  
• Collaborative and able to work effectively with diverse stakeholders  
• Adaptable and responsive in a dynamic work environment  
• Detail-oriented with a focus on quality and accuracy  
• Professional, reliable, and accountable for delivery 

How to apply

Applications close by 21 July 2026.
Please apply online by submitting a cover letter addressing how you meet the requirements of this role and up-to-date comprehensive CV. 

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