Energy Fiji Limited (EFL)
Central
The position will be based at the Energy Fiji Limited’s Head Office and will report to the Team Leader Contact Centre.
Key Responsibilities:
Analyze and Identify customer inquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint over the phone
Identify customer problems and offer solutions to customers in regard to General Inquiries, Billing inquiries, Disconnections and Reconnections, New connections or any alternation to their current power connection
Respond to telephone inquiries from EFL customers and contractors requiring assistance in resolving a particular problem or complaint;
Identify customer's queries thru proper probing questions
Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry;
Quick thinker to be able to handle Emergency Calls and escalate genuine emergencies to Controllers as soon...