SOS Outsourcing Pty Ltd

Customer Service Team Lead 📍 Location: Namaka, Nadi 🕘 Employment Type: Full‑time 👥 Team Size: Approx. 9 Customer Service Officers About the Role We are seeking an experienced Customer Service Team Lead to lead a team of approximately nine customer service professionals based in Namaka, Nadi. This role is for a strong people leader — someone who sets clear expectations, holds their team accountable, and leads from the front. You will be responsible for driving performance, maintaining high service standards, and building a disciplined, professional team culture. If you believe that standards matter, that leadership means action, and that teams perform best when expectations are clear and consistently enforced, this role will suit you. Key Responsibilities People Leadership & Accountability Lead, coach, and manage a customer service team of approximately 9 staff Set clear performance expectations and hold team members accountable to them Address...