SOS Outsourcing Pty Ltd

SOS Outsourcing is seeking a detail and customer focused person to join our team. You'll support our biggest client, in a critical part of their business. The client supports vulnerable people in the Australian Aged Care market. Your contribution to the lives of those in the community will be real and rewarding. You will have the following qualities to be successful: Hardworking and reliable Ability to learn new computer systems Handle stressful situations and solve them with a smile Attention to detail Adapt quickly and on the run to changes that occur Problem solving wizard! Previous experience is not necessary but someone that has knowledge of rostering or a similar skill set where attention to detail and a friendly, calm phone manner will be an advantage. SOS Outsourcing embraces a culture of kindness. This makes for a wonderful working environment where you will feel supported and valued. For high performers, this role will grow into a full scheduler...

Customer Service Team Lead 📍 Location: Namaka, Nadi 🕘 Employment Type: Full‑time 👥 Team Size: Approx. 9 Customer Service Officers About the Role We are seeking an experienced Customer Service Team Lead to lead a team of approximately nine customer service professionals based in Namaka, Nadi. This role is for a strong people leader — someone who sets clear expectations, holds their team accountable, and leads from the front. You will be responsible for driving performance, maintaining high service standards, and building a disciplined, professional team culture. If you believe that standards matter, that leadership means action, and that teams perform best when expectations are clear and consistently enforced, this role will suit you. Key Responsibilities People Leadership & Accountability Lead, coach, and manage a customer service team of approximately 9 staff Set clear performance expectations and hold team members accountable to them Address...