Pacific Centrecom Fiji Limited

About Us Centecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Reservations Consultants - Fiji Airways (Suva) We have an exciting opportunity for Global Reservations Agents to join our fast-paced team. In this role, you'll support the sales experience by providing expert guidance that enhances our guests' journeys across a range of products, services, and destinations. As a first point of contact ambassador, you'll help guests personalize and customize their unique travel experiences while deepening connections with existing...

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Customer Care Consultant (IWS) - Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key Responsibilities Customer Service Excellence Provide exceptional customer service experiences through personalized...

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role -Customer Care Consultant- Spotlight- Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long term career in a growing organization then we would like to help you in developing you career: Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively...

Key Responsibilities: Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations A bility to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills...

About Us Centercom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected International partner to provide outsourcing contact center and back-office services to both local and International clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role: Senior Developer The Senior Developer is responsible for designing, developing, and maintaining high-quality software solutions that support business operations and client requirements. This role involves leading development initiatives, mentoring junior developers, contributing to architectural decisions, and ensuring adherence to industry best practices, security standards, and coding guidelines. The Senior Developer works closely with cross-functional teams, including...

Key Responsibilities:- Assist in performing hardware and software installation procedures Organize and maintain IT resources Perform software configuration and stand-alone computers and laptops Provide support in diagnosing hardware and software issues and troubleshooting activities Lay cables and wires for networks and ensure that they are in good working order Assist in handling data migration duties Document all processes in reference manuals for training and guidance Take user support requests and take measures to fulfill requests Troubleshoot equipment such as printers and scanners and other peripherals Take telephone calls from uses and attempt to assist them with their information technology questions and problems Handle IT-related documentation and make sure that all IT supplies are available Assist in gathering user requirements and developing appropriate reports for IT Team including the ICT Manager...

The Role: Senior Systems Engineer Key Responsibility Infrastructure Design & Implementation Design, implement, and maintain server, storage, virtualization, and network environments (on-prem & cloud). Lead infrastructure upgrade, migration, and optimisation projects (e.g., datacentre, DR, cloud transformation). Provide architectural direction for new solutions across compute, network, security, and telephony. Ensure all designs meet redundancy, scalability, compliance, and performance requirements. Systems Administration Manage and support: Windows Server environments (AD DS, DNS, DHCP, GPO, PKI, RADIUS/NPS). Microsoft 365 (Exchange Online, Entra ID, Teams). VMware ESXi/VSAN/vCenter, Hyper-V. Backup & DR systems (Veeam / Acronis / Azure Backup). Perform patching, updates, capacity planning, and lifecycle management....