Pacific Centrecom Fiji Limited

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Customer Care Consultant (Int-AU) - Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key Responsibilities Customer Service Excellence Provide exceptional customer service experiences...

Key Responsibilities:- 1. Team Leadership and Development Lead, motivate, and develop a team of Customer Care Consultants Conduct regular one-on-one coaching sessions and performance reviews Implement training programs to enhance team skills and knowledge Foster a positive team environment that promotes collaboration and high performance Manage team schedules, breaks, and resource allocation 2. Performance Management and Quality Assurance Monitor team performance metrics and KPIs to ensure targets are met Conduct quality monitoring and provide feedback on customer interactions Implement improvement plans for underperforming team members Ensure compliance with company policies and procedures Drive continuous improvement initiatives to enhance service quality 3. Operational Excellence Oversee daily operations and ensure smooth workflow processes Handle escalated customer issues and complex problem resolution...

The role - HR Services Coordinator (Suva) - Client based role The purpose of this role is to provid e efficient and effective administrative support to managers and the Human R esou rc es (HR) team, in coord inating employee lifecycle activiti es ac ros s Australia and New Zealand. What You'll Own You won't just be pushing paper. In this role, you'll be: ✓     The first point of contact for HR queries — solving problems, escalating smartly, and keeping people informed every step of the way ✓     Managing the full employee lifecycle — from welcoming new starters to offboarding, payroll coordination, position management and everything in between ✓     The go-to expert for HRIS (SuccessFactors) — keeping data accurate, clean and reliable so the whole team can make great decisions ✓     A trusted partner to managers and employees alike — providing guidance, clear communication, and consistent...

Key Responsibilities: Assisting with troubleshooting computer hardware and software Assisting with Software installations and configurations Setting up computer workstations, teleconference & video conference meetings Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc. Support the IT team in maintaining hardware, software, and other systems Organize and maintain IT resources and inventory. Run software updates and backups when requested. Configuring printers and mapping network drive, emails and other mailboxes Consult with End Users concerning their needs and evaluate their requests or requirements Respond to any unexpected behaviors on the network and escalate if necessary. Train users in use of equipment and/or software Prepare technical reports or related documentation Manage and monitor tickets in Spice work system, Assign, update, and close support tickets...

About Us Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Graduate Trainee - IT - Suva The Graduate Trainee IT role is designed to develop the next generation of IT p rofess ionals at Centrecom, providing structured on-the-job learning while contributing to the resolution and management of IT inc ident s, requ es ts a nd support tasks under the g uidance of th e IT t eam . Key Responsibility: Assist in troubleshooting computer hardware and software i ssue s under the...

About Us Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. IT Support Officer - Suva To assist in providing a high standard of remote, telephone and email support to our client by providing service excellence in every engagement and utilizing cutting edge technology. The role of IT Support is to ensure the resolution management of new cases within service level agreements, aiming to reduce repeat calls. Key Responsibility: Assisting with troubleshooting computer hardware and software...

The Role - Quality Assurance & Training Analyst We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours...

Graduate Trainee - People & Culture This one’s for the fresh grads 🙌 Centrecom is a joint venture drawing on the talent of Fiji Airways and global expertise in contact centre and back-office services. We’re growing fast — and we want passionate, people-focused graduates to grow with us. You won’t just be an intern — you’ll be a real member of a real team doing real work. What You’ll Be Doing 1    HR Administration & Support Help manage correspondence, HR files and records across the P&C department Support the HRIS system with data entry, validation and report generation Coordinate HR calendar activities — training sessions, review cycles, events Assist with meeting agendas, team materials and P&C communications 2    Recruitment & Onboarding Support end-to-end recruitment — from posting ads to scheduling interviews Conduct initial screening of applications against position criteria...