Fiji Airways
Brisbane QLD, Australia
Global Airports Brisbane - CBD , Queensland
Customer Service Agent- Brisbane (Part Time)
This role reports to the Head of Ground Operations QLD. Customer Service Agents are responsible for championing customer service and safety on all Fiji Airways services throughout the customer's journey, including situations of irregular operations. Their goal is to achieve operational performance and revenue objectives.
KEY RESPONSIBILITIES
Greet guests with a warm and friendly demeanour, attending to their needs at check-in counters, departure gates, and arrival areas. Aid as required, including support for unaccompanied minors, elderly guests, and those with reduced mobility including wheelchair assistance.
Efficiently process guest acceptance, including issuing boarding passes, checking identification, and verifying travel documents. Assist guests during the boarding process,...