Energy Fiji Limited (EFL)
Nadi, Fiji
The position will be based at the Energy Fiji Limited’s Nadi Office and will report to the Team Leader Customer Services.
Key Responsibilities:
Analyze and Identify customer inquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint.
Identify customer problems and offer solutions to customers in regard to General Inquiries, Billing inquiries, Disconnections and Reconnections, New connections or any alternation to their current power connection
Work effectively in a multi-disciplinary team environment where work priorities and demands are constantly changing.
Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry.
Analyse or vet new installation applications and check that all the documentation are in order for processing and advise customer accordingly;
Able to do decision-making after analyzing a complex...
