Paradise Cove Resort
Remote (Octopus Resort, Fiji)
Goolma Ltd which operates Paradise Cove Resort, Blue Lagoon Beach Resort & Octopus Resort is seeking applications from a range of qualified and experienced professional candidates for the following position:
Front Office Supervisor - Octopus Resort Join our team and help deliver exceptional guest/customer experiences from the moment they arrive.
As a Front Office Supervisor , you will oversee daily front desk operations, lead the team to provide outstanding service, ensure smooth check-ins/check-outs, manage bookings and reservations, handle escalations professionally, and maintain accurate records.
Key Responsibilities
Supervise front desk staff and ensure excellent service standards
Oversee check-in/check-out, reservations, and guest/customer inquiries
Handle complaints, escalations, and service recovery when needed
Coordinate with housekeeping, maintenance, and other departments
Manage shift schedules and daily reports
Ensure compliance...