Get Picked Up
Airport Central Building, Nadi, Fiji
About Us: Get Picked Up is a fast-growing, Australian-owned transport company providing reliable, pre-booked transport for NDIS participants, insurance clients, and corporate travel. We're expanding our Fiji team to support operations and ensure smooth service for both drivers and customers.
About the Role: We're looking for an experienced and motivated Customer Service Agent to join our team in Fiji.
The key focus of this role is customer service taking care of customers and drivers' enquiries, booking creation, amendments, cancellations and customer's complaints. An excellent customer service skill is required.
Key Responsibilities:
Onboard new drivers, ensuring all documentation and system requirements are completed accurately
Follow up with drivers to support onboarding and help meet recruitment targets
Handle booking requests
Resolve issues efficiently and provide excellent service to both drivers and customers
Communicate clearly with...
