3 jobs found in Lautoka
Pacific Centrecom Fiji Limited
Nadi, Fiji
Key Responsibilities
Providing an exceptional level of customer service to customers via call, emails and live chat.
Proactively resolve customer queries
Compliance with the Service Level Agreement and focused on customer loyalty
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations
Ability to find solutions when there are changes in circumstances or requirements
Strengthening existing customer relationships while building new connections with potential customers.
Interacting & supporting team members around the globe.
Essential Skills & Experiences:
Essential
Commitment towards delivering exceptional service
Attention to detail, combined with strong communication skills
Fast learner who can master...
Vuvale Outsourcing, a BDE Group company
Nabua Road, Suva, Fiji
Department: Collections Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts
About Vuvale Outsourcing
Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of high-performing collectors so we can move quickly on upcoming openings.
Customer-first promise: We keep customers at the heart of every interaction—seeking positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards.
The Opportunity
We’re seeking proven collectors who convert conversations into commitments in fast, metrics-driven environments.
What You’ll Do
Manage inbound/outbound contacts to negotiate payment plans, settlements, and commitments .
Have...