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2 trades services jobs found in Suva

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Full time  (2)
Pacific Centrecom Fiji Limited
Sep 14, 2026
Full time
Reservations Consultants - Suva
Pacific Centrecom Fiji Limited Suva, Fiji
About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Reservations Consultants (Suva) We have an exciting opportunity for Global Reservations Agents to join our fast-paced team. In this role, you'll support the sales experience by providing expert guidance that enhances our guests' journeys across a range of products, services, and destinations. As a first point of contact ambassador, you'll help guests personalize and customize their unique travel experiences while deepening connections with existing clients and partners and building relationships...
Pacific Centrecom Fiji Limited
Sep 10, 2026
Full time
Quality Assurance & Training Analyst - Ecom
Pacific Centrecom Fiji Limited Suva, Fiji
We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities 1.     Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours Perform targeted monitoring for underperforming agents and manage...
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