2 other jobs found in Suva

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Cente of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Customer Experience Consultant - Sales (Ecom) Suva As a Customer Experience Consultant, you will handle customer enquiries and deliver exceptional service through inbound/outbound voice and written channels. You wil l take ownership of resolving customer needs, driving client retention, and generating revenue growth — all while maintaining accuracy, quality, and a 'one call' resolution experience.. Experience and skills 1. Sales Performance and Revenue...

The Role -Customer Service Manager- Ecom & Retail- (Suva) Shared Role The Role of Customer Success Manager will oversee Customer Care Consultants to ensure positive morale and efficient daily operations. The incumbent will provide service to our clients and customers by developing and implementing best call centre methods and procedures. In addition, you will be required to make suggestions for system and process improvement based on your knowledge of daily and ground operations. Key Responsibilities Department/Division managed effectively Management through the organiz ation performance management system Internal procedures and guidelines maintained Budget preparation, monitoring and management Risk management planning and assessment Provide technical / professional advice to clients and other stakeholders Conduct research and compile reports for management Informed management and other stakeholders...