Carpenters Fiji PTE Limited
Carpenters Motors Walubay, Suva
Carpenters Motors , a division of Carpenters Fiji Pte Limited and a recognized leader in the Motoring Industry in Fiji, is seeking applications from for the Senior Customer Service Executive position to be based at Carpenters Motors - Walubay, Suva . If you believe you are ready to join our dynamic team then we want to hear from you!
Responsibilities:
Lead, mentor, and support Service Advisors and Call Centre Agents.
Monitor daily operations to ensure smooth customer service delivery.
Handle escalated customer queries and complaints in a timely manner.
Implement customer service policies and standards to drive excellence.
Track performance KPIs and prepare reports for management.
Collaborate with workshop, sales, and management teams to enhance service quality.
Requirements:
Relevant tertiary qualification.
Proven experience in customer service leadership (automotive industry preferred).
Strong people...