Job Description & Skills/Qualifications Required
Job Description
Want to make a positive difference to the future of people and our one shared home, the Earth? Working at WWF could be your opportunity of a lifetime.
All around the world, people are waking up to the devastating impacts of climate change and nature loss. The situation today is worse than the darkest predictions of just ten years ago, pushing billions of people to the edge and threatening lives and livelihoods. At WWF, we are facing our biggest crisis – and our biggest ever opportunity – to create a better future for people and nature. With over 60 years of experience and an active presence in more than 100 countries, we work to achieve both on-the-ground and global policy action, from protecting and restoring species and their habitats, to transforming markets and policies toward sustainability.
Our people come from hugely diverse backgrounds and with a variety of expertise, ranging from conservation science and advocacy to HR and finance. We welcome applications from anyone who believes they can help us tackle this enormous global challenge and drive the urgent conservation impact needed to restore our planet.
What We Do
We are an independent conservation organization, striving to sustain the natural world for the benefit of people and the ecosystem. From individuals and communities to businesses and governments, we are part of a growing global movement calling for bolder action on climate and nature, demanding that world leaders set nature on the path to recovery by 2030. WWF works to address the most dominant drivers of nature loss through system-wide changes in how food and energy are produced and consumed, and in how financial systems are structured. By implementing change in every country, we aim to drive visible and positive impacts on the ground, helping to restore nature in the most critical places around the world, from the Amazon to the Coral Triangle.
Engaging everyone means addressing the barriers to participation faced by some groups in society, including local communities. Conservation will only be sustainable if it is owned by, and benefits, local people. That’s why Indigenous Peoples and local communities must be at the centre of action on climate and nature. WWF is committed to using its resources and global network to support these communities in creating together the most effective solutions where they live.
Humanity is still in time, we have a clear pathway to solve this crisis. At WWF, we call on everyone to join the global movement, change how we live, and take action now.
Terms of Reference
Position title: Pacific ICT & AI Innovation Intern
Department: ICT & AI Innovation Department
Reports to Pacific ICT & AI Innovation Manager
Supervises: Nil
Office: WWF-Pacific (Fiji)
Location: Suva, Fiji
Weekly Hours: Normal 37.5 Hours
Contract Period: 6 months (Subject to Performance and Budget Availability)
Context:
As a vital service provider to the organization for the delivery of the Conservation Programme, is essential in fulfilling WWF’ mission, vision and goals by providing exemplary ICT services to all WWF Pacific users through innovative use of skills, knowledge, technology, dynamic team approach and effective communications.
- Background
Under the guidance of the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator, the Pacific ICT & AI Innovation Intern will support the delivery of day-to-day ICT services and AI-enabled innovation initiatives across WWF-Pacific. The Intern will assist with ICT helpdesk support services, device setup, general troubleshooting, ICT asset and documentation activities, user guidance, and the responsible in assisting with testing and adoption of approved digital and AI solutions. All duties will be performed in accordance with WWF policies, cybersecurity requirements, data protection and confidentiality standards, and established ICT procedures.
II. Mission of the Department
To provide secure, reliable and user-focused ICT services while enabling responsible AI adoption and digital innovation across WWF-Pacific. The department strengthens operational efficiency, staff capability, collaboration and evidence-based decision-making through effective technology support, fit-for-purpose systems, continuous improvement, and the ethical use of AI in alignment with WWF standards and conservation priorities.
III. Major Functions
The Pacific ICT & AI Innovation Intern supports the day-to-day delivery of ICT services across WWF-Pacific. The role will attend to ICT helpdesk support tickets and staff support requests, assist with laptop setup, perform general troubleshooting for laptops, printers and related office technology under the guidance of the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator.
IV. Major Duties and Responsibilities:
- Monitor the ICT helpdesk support services queue and attend to assigned tickets in a timely and professional manner.
- Receive, record and respond to ICT support requests submitted by staff through the helpdesk, email, telephone or in person.
- Set up and prepare laptops for new and existing staff, including standard software installations, approved applications, updates and basic configuration.
- Carry out troubleshooting of laptops, printers, Microsoft 365 applications, network connectivity and common peripheral devices.
- Escalate unresolved, high-risk or complex technical issues to the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator
- Maintain clear ICT helpdesk support tickets, equipment records, setup checklists and ICT support documentation.
- Assist with the inventory, labelling, allocation and return of ICT equipment and accessories.
- Support the installation and testing of printers, monitors, laptop/desktops and other approved workplace devices.
- Provide basic guidance to staff on the safe and effective use of WWF systems and ICT equipment.
- Follow WWF ICT policies, cybersecurity practices, confidentiality requirements and health and safety procedures.
- Undertake other reasonable ICT support duties assigned by the supervisor.
- Train field staffs in ICT administrative procedures and assist with the implementation of ICT procedures in Field Offices.
- Assist with testing, documenting and supporting the responsible adoption of approved AI tools and digital innovation solutions across WWF-Pacific
- Support staff awareness and basic guidance on the safe, ethical and effective use of AI, including data protection, confidentiality and compliance with WWF policies.
IV. Profile:
Required Qualifications:
- Currently studying towards, or recently completed Diploma or Degree in Information Technology, Information Systems, Computer Science or a related field.
- General knowledge of Windows laptops, Microsoft 365 applications, printers and common computer peripherals.
- Volunteer experience or previous exposure to an ICT support environment is desirable but not essential.
Required Skills and Competencies:
- Ability to work with minimum supervision,
- Possess drive and initiative, with the ability to contribute and achieve objectives.
- Excellent interpersonal skills.
- Strong versatile nature with the ability to commit to a team and work independently.
- Demonstrated basic to moderate PC-based computer skills
- Good knowledge of record-keeping
- Adhere to WWF’s behaviours: Strive for Impact, Listen Deeply, Collaborate Openly, Innovate Fearlessly
- Adhere to WWF’s values: Courage, Collaboration, Integrity and Respect.
- Excellent organizational and time management skills with attention to detail
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible and adaptable to changing priorities and deadlines
V. Working Relationships:
Internal: WWF-Pacific:
- Liaise closely with the Pacific ICT & AI Innovation Manager and Pacific ICT & AI Innovation Coordinator
- Build on existing relationships with the WWF PPO – Pacific office staffs.
External:
Responsible for establishing and maintaining relationships with relevant government departments, as well as information technology vendors. Relationships must also be built and maintained with international organizations of relevance.
These Terms of Reference cover the main tasks. Other tasks may be assigned as necessary according to organizational needs.
Please upload your covering letter and CV in English. Priority will be given to applications with both documents indicated.
Work permit restrictions may apply.
If you are currently employed by WWF international please apply via Canopy and Search Jobs
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
At WWF, we are dedicated to fostering an inclusive and diverse workplace where every individual feels valued and respected. We believe that a diverse workforce will help us to achieve our mission to stop the degradation of the Earth's natural environment and to build a future in which humans live in harmony with nature. As an equal opportunity employer, we are committed to providing fair and unbiased consideration for all candidates regardless of their background. We encourage applicants from all backgrounds to apply and join us in fostering a diverse and inclusive workplace.
Job Functions
Industry
WWF was established in 1961 by a group of passionate and committed individuals who sought to secure the funding necessary to protect places and species that were threatened by human development.
Inspired by a series of articles in a UK newspaper written by Sir Julian Huxley about the destruction of habitat and wildlife in East Africa, businessman Victor Stolan pointed out the urgent need for an international organization to raise funds for conservation. The idea was then shared with Max Nicholson, Director General of British government agency Nature Conservancy, who enthusiastically took up the challenge.
Nicholson was motivated in part by the financial difficulties facing the International Union for Conservation of Nature (IUCN), and felt that a new fundraising initiative might help IUCN and other conservation groups carry out their mission. He drafted a plan in April 1961 that served as a basis for WWF’s founding, which was then endorsed by the executive board of IUCN in a document known as the Morges Manifesto.
Nicholson and approximately two dozen other individuals –including Sir Peter Scott, a member of IUCN’s executive board who had signed the Morges Manifesto and later became WWF’s first vice president – hammered out the details of the new organization in a series of meetings over the following months. This included choosing the name World Wildlife Fund and adopting the now-famous panda logo.
The first three “national appeals” (now called national organizations) were also established in 1961 in the United Kingdom, Switzerland, and the United States. Since then, WWF-US has grown to include over 1 million supporters and has helped lead conservation projects in Alaska, the Northern Great Plains, and around the world.