Customer Service Officer

WE’RE HIRING: Customer Service Officer
SOS Outsourcing | Namaka, Nadi (Airport Central Building)

Join the team that supports older Australians to live safely and independently at home.

SOS Outsourcing is a Fiji-based business process outsourcing company supporting Australian aged care providers. We’re growing our team, and we’re looking for people who care about doing the job well.

Employment type
Full-time, 40 hours per week (rostered shifts, including early starts and late finishes)

Job description

Join the team that supports older Australians to live safely and independently at home.

SOS Outsourcing is a Fiji-based business process outsourcing company supporting Australian aged care providers. We’re growing our team, and we’re looking for people who care about doing the job well.

In this role, you will be the friendly, reliable voice for clients, families and care workers. You will:

• Answer inbound calls and make outbound calls
• Return missed calls and follow up promptly
• Record accurate notes and update client and care worker information in our systems
• Log and resolve tickets and enquiries
• Escalate concerns to the right person at the right time
• Keep client information private and confidential at all times

Requirements

• Warm, patient and respectful, with strong spoken and written English
• Confident using computers, with good typing skills
• Accurate, organized and able to stay calm on busy days
• A team player who takes ownership
• Customer service or call center experience is an advantage, but not essential. Full training is provided.
• Willing to work rostered shifts, including early starts and late finishes

Mandatory requirements

• A current Police Clearance with no convictions
• Two (2) referees who can be contacted
• Lives in the Nadi area

Applications without both will not be considered.

How to Apply:

If you’re ready to take the next step in your career and be part of this exciting journey, send your:

• CV and
• cover letter

by clicking Apply Now by  26^th November 2026.

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