Netzler Ltd

  • Lynn's Getaway Hotel, Apia, Samoa

**Job Title: Hotel Manager - Lynn's Getaway Hotel, Apia Samoa**

**About Us:**
Lynn's Getaway Hotel is a family-owned business with three unique locations in Apia, Samoa. Our establishments include Lynn's Getaway Hotel (a boutique hotel with 10 rooms), Karl's Getaway Hotel (a budget hotel with 20 rooms), and Lynn's Getaway Apartment (offering 20 rooms or apartments). We pride ourselves on providing a comfortable and personalized experience for our guests.

**Position Overview:**
We are currently seeking a dynamic and highly motivated individual to join our team as a Hotel Manager. As the Hotel Manager, you will play a crucial role in managing bookings, handling customer inquiries, and ensuring a seamless guest experience across all three locations. This is a unique opportunity to contribute to the success of our family-owned bed and breakfast business.

**Responsibilities:**
1. **Booking Management:**
   - Oversee and manage reservations via email and various online platforms, including Booking.com.
   - Ensure accurate and up-to-date availability on all booking platforms.
   - Implement strategies to maximize room occupancy and revenue.

2. **Customer Service:**
   - Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly.
   - Foster a positive and welcoming environment for guests, ensuring a memorable stay.
   - Handle guest feedback and reviews, implementing improvements as needed.

3. **Operations:**
   - Coordinate with housekeeping and maintenance staff to maintain high cleanliness and service standards.
   - Monitor and manage inventory levels, ensuring proper stocking of supplies.
   - Collaborate with the management team to implement effective operational procedures.

4. **Marketing and Promotion:**
   - Assist in the development and implementation of marketing strategies to attract new guests.
   - Collaborate with the marketing team to promote special packages and offers.

**Qualifications:**
- Previous experience in hotel management or a related field.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Familiarity with reservation systems and online booking platforms.
- Proactive problem-solving skills and a customer-focused mindset.
- Knowledge of the hospitality industry and local tourism trends.

**Benefits:**
- Competitive salary.
- Accommodation provided.
- Opportunity for professional growth within a family-oriented business.
- Interviews will be conducted in Fiji, and successful applicants will receive flights to and from Samoa.

**How to Apply:**
Interested candidates should submit their resume and a cover letter outlining their relevant experience to [Email Address]. Please include "Hotel Manager Application - Lynn's Getaway Hotel" in the subject line. Applications will be accepted until [Closing Date].

Lynn's Getaway Hotel is an equal opportunity employer. We encourage individuals from all backgrounds to apply.

We appreciate all applications, but only candidates selected for an interview will be contacted. Thank you for your interest in joining our team at Lynn's Getaway Hotel!