Centrecom Fiji Limited

Key Responsibilities 1. Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards 2. Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level...

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Reservations Consultants (Suva) We have an exciting opportunity for Global Reservations Agents to join our fast-paced team. In this role, you'll support the sales experience by providing expert guidance that enhances our guests' journeys across a range of products, services, and destinations. As a first point of contact ambassador, you'll help guests personalize and customize their unique travel experiences while deepening connections with existing clients and partners and building relationships with new ones....

About Us Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact Centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Customer Care Consultant - Ecommerce [Suva] We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key responsibilities 1. Customer Service Excellence Deliver exceptional service though personalized customer interactions Apply detailed attention and strong...

Key Responsibilities: Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level requirements...

Key Responsibilities: Strong customer service focus and a genuine interest in helping people. For this role, you must be proficient in reading and writing in English. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs. You will enjoy working through problems and providing solutions in a complex environment. A desire for ongoing learning and self-education. You will be a strong team player, with the ability to work autonomously. Exceptional PC skills and experience with complete systems. High attention to detail coupled with demonstrated problem solving and investigation skills. Clear written communication skills in English are essential. Exposure or similar experience will be an added advantage. Essential Skills & Experiences:  Experience in Travel Reservations/ Airline Experience Over a year of GDS experience in Sabre/Amadeus Experience in Tramada will be an...