Rosie Outsourcing

Rosie Outsourcing is Fiji's specialized business process outsourcing (BPO) company's focussed on tourism leisure and corporate travel services worldwide. Our vision is to become Fiji’s best in outsourced tourism corporate services. We thrive in a supportive, fun, and flexible environment full of motivated people empowered to work and enjoy what they do. We care deeply about our work, each other, our welfare, and our international clients who count on us.

Feb 01, 2023
Full time
Rosie Outsourcing Martintar, Nadi, Fiji
OBJECTIVES: Accurate & efficient loading of product supplier information and rates within set criteria and timeframe. Presentation of accurate, timely product reports as requested. Understanding of and competence with all systems and how they are used in all customer/client interfaces. Communicating with Product & Wholesale Teams regarding any matter in a clear, precise & pleasant manner. To take personal responsibility for maximising quality of output & look for and implement continuous improvements to the way data is displayed in all customer/client interfaces. To operate as a supportive, cooperative, and effective member of both the database and greater Product teams KEY RESPONSIBILITIES: Systems and Processes: Ensure that all work is completed using the current policies and procedures. Support and contribute to all system & process enhancements and any development. Business Interactions: To...
Jan 30, 2023
Full time
Rosie Outsourcing Martintar, Nadi, Fiji
AIRLINE CONSOLIDATION SERVICES KEY RESPONSIBILITIES: Responsible for providing reservation s and ticketing support to travel agents across Australia I ssue, re-issue and refund tickets via the GDS.   AIRLINE SERVICES REP SERVICES KEY RESPONSIBILITIES: Responsible for providing Reservations, Ticketing and S ales s upport to the T rade, C ustomers and C ommercial sales team on behalf of the GSA Airlines.   EXPERIENCE AND SKILLS: Airline background preferable but not essential CRS / GDS k nowledge in Reservations & Ticketing – minimum 1 GDS. Prefer 2 Amadeus and Sabre trained. Galileo trained would be an advantage. WHAT WE REQUIRE FROM YOU: Ability to work night shifts and weekends is necessary. Possess  strong work eth ics with excellent networking & clear communication skills with high attention to detail. Excellent written and verbal communication...
Jan 30, 2023
Full time
Rosie Outsourcing Martintar, Nadi, Fiji
KEY RESPONSIBILITIES: Ticketing – 80% Issuing tickets/EDMs. Reissuing tickets Answering queries via phone or emails. Ensure all ticketing is turned around in an accurate and timely mabber. Continuously  assess all business processes for opportunities for improvements. Support and contribute to all system enhancements and product development. BSP – 20%   Weekly BSP reconciliation. Process refunds in a timely manner.   EXPERIENCE /QUALIFICATIONS: Experience in ticketing Experience using Amadeus/BMM WHAT WE REQUIRE FROM YOU: Strong inter-personal and relationship building skills. Develop robust relationships with both internal and external stake holders. Detail, detail, detail – you’ve got to love detail and have exceptional attention to it. Quick to adapt, embrace change and learn new things Well-travelled with industry experience Team player, strong communicator, independent thinker,...