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Rosie Outsourcing

The Rosie Outsourcing Group is a collective of inspired individuals working together to make a difference in the lives and livelihoods of our people through Tourism Outsourcing Services. We believe that Tourism is a force for good and we inspire by our excellence in services to our clients, hope to our communities. And we love doing what we do!
Nov 26, 2023
Full time
Call Centre Supervisor
Rosie Outsourcing Martintar, Nadi, Fiji
Key Responsibilities: (including but not limited to)  Responsible for overseeing the day-to-day operations of the Call Centre, monitoring team performance, ensuring efficiency and high-quality customer service. In conjunction with GCOO and Regional Sales & Operations Manager, handle escalated agent and/or customer inquiries and complaints, ensuring prompt and satisfactory resolution. Monitor and maintain reports on call centre metrics and team performance. In conjunction with GCOO and Regional Sales & Operations Manager and GCOO conduct regular performance evaluations and provide constructive feedback to team members. In conjunction with GCOO and Regional Sales & Operations Manager, assists in the recruitment and onboarding of new customer service representatives. Ensure compliance with company policies and industry regulations. Foster a positive and motivating work environment to boost employee morale and productivity. Responsible for...