GO2 Solutions PTY LTD

GO2 Solutions Pty Ltd is a 100% Fijian owned company specializing in offering a diverse range of Managed Services, Outsource Service Desks and Business Processes that businesses are looking to outsource.

We are always looking for qualified individuals to join our Team to serve our customers based in the Australasia Pacific Market.

GO2 Solutions PTY LTD Suva, Fiji
Oct 19, 2021
Full time
Roles & Responsibilities Key responsibilities include: Identify and resolve requests for technical assistance via phone and remote support tools, in an effective and timely manner; Analyse, identify, diagnose, and troubleshoot user desktop technical issues and network faults; Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups; Perform administration tasks as defined in the specific customer configuration work rules; Document all service desk interactions in our ITSM Tools. Participate in creating technical documents and knowledge base; and Identify and escalate more complex problems or urgent situations to appropriate senior resources or other Skills, Experience & Qualifications Minimum 2 years experience required in a technical support role; Experience with Microsoft 365 Technologies, Windows Server, Exchange, SQL, Backup and Virtualization technologies....