Pacific Centrecom Fiji Limited
Navua, Fiji
The Role - Customer Care Consultant - Navua
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career:
Key Responsibilities
Providing an exceptional level of customer service to customers via call, emails and live chat.
Proactively resolve customer queries
Compliance with the Service Level Agreement and focused on customer loyalty
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
Ability to find solutions when there are changes in circumstances or requirements.
Strengthening existing customer...