Customer Care Consultant (IWS) - Suva

Key Responsibilities

1. Customer Service Excellence

• • • • Provide exceptional customer service experiences through personalized support to internal and external customers
      • Demonstrate strong communication skills in handling sensitive/emotive customer interactions
      • Manage difficult customer situations with professionalism and empathy
      • Generate solutions by proactively thinking alongside the customer
      • Communicate effectively via phone and email with high accuracy and responsiveness

      2. Operational Performance and Problem Solving

      • Work autonomously while supporting team objectives
      • Utilize exceptional attention to detail in customer service environments
      • Apply problem-solving and investigation skills to resolve customer questions quickly
      • Develop prioritization skills to identify what to perform first and foremost
      • Manage multiple customer requirements simultaneously
      • Provide consistent service during variable shift schedules including weekends

      3. Professional Development and Team Collaboration

      • Maintain ongoing learning and self-education commitment
      • Build strong team player capabilities
      • Support and interact effectively with colleagues
      • Continuously improve customer service expertise
      • Adapt to Microsoft Office environment with increasing proficiency

    Essential Skills & Experiences:

    • At least 1-2 years of experience in a customer service or hospitality environment is desirable
    • Have previous experience working with the fast-paced industry
    • Considerable working knowledge of Microsoft Word and Excel
    • Commitment towards delivering exceptional service
    • Attention to detail, combined with strong communication skills
    • Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
    • Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
    • Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
    • Ability to work in shifts and weekends
    • Ability to be compassionate towards customers

    Remuneration and Benefits

    • A secure career with a strong fast-growing company
    • Competitive salary package
    • Medical Insurance
    • Access to discounted travel
    • Ongoing career development and training
    • Work in a fun and supportive team

    Application Process

    To apply please refer to the below link:

    https://jobs.hrmonise.com/details/4453/centrecom-fiji/customer-care-consultant-Feb2026

    Application closes on Sunday 15 February 2026