Job Description & Skills/Qualifications Required
About Us
Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact Centre and back-office services to both local and International clients 24/7.
Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The role - Reservations Consultants- Nadi
We have an exciting and fast paced opportunity for Global reservations Agents who support the sales experience by providing expertise to enhance our guests’ journeys through a range of products, services and destinations. As our first point of contact ambassadors, reservation Agents enable guests to personalize and customize their unique journeys by deepening connections with existing clients and partners as well as by building relationships with new ones. In addition to generating sales, responsibilities include creating flight, accommodation and reservations details via phone and email with high accuracy. Super communication and interpersonal skills ensure solutions are found in the event of changes in circumstance or requirements. A team role, Agents support and interact with their colleagues from around the globe.
Key responsibilities
- Strong customer service focus and a genuine interest in helping people, for this role, you must be proficient in reading and writing in English.
- Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
- You will enjoy working though problems and providing solutions in a complex environment.
- A desire for ongoing leaning and self-education.
- You will be a strong team player, with the ability to wok autonomously.
- Exceptional PC skills and experience with complete systems.
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written communication skills in English ae essential
- Exposure or similar experience will be an added advantage
Essential Skills & Experiences
- Year 13 pass and pass in English
- An interest in travel or exciting experiences around the world.
- Committed to delivering exceptional service though sales.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team including collaborating effectively in a virtual team environment is critical.
- A fast learner who can master multiple new systems.
- Proficiency at multi-tasking and ability to adapt to changing circumstances ae strong assets.
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Extensive training would be provided
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Wok in a fun and supportive team
Job Functions
Industry
Job open to:
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.