ITS Administrative Assistant

The University of Fiji seeks a creative and dynamic individual to join our institution as the ITS Administrative Assistant. The successful candidate will be responsible for providing the essential administrative support to ensure the efficient operation of the ITS Section. The ITS Administrative Assistant will report to the Director IT Services through the Manager IT Services. The successful candidate will be based at the Saweni Campus but may be required to work from other University Campuses and sites when required.

Responsibilities:

• To provide administration support to the section in consultation with the Director ITS and Manager ITS;
• To provide operational support to the ITS section; serve as a liaison with other departments and schools on administrative and/or operational matters in consultation with the Director ITS;
• To act as a first point of contact: dealing with all correspondence and phone calls relevant to student and staff IT support services;
• Manage IT systems including the IT Helpdesk, IT asset management system and any other relevant application;
• Coordinate and facilitate events and meetings in consultation with the Director ITS;
• Demonstrate the ability to collate reports and provide comprehensive weekly reports;
• To manage all secretarial duties for the ITS section including filing systems;
• To implement and maintain ITS procedures/administrative systems;
• Coordinate with the ITS Staff and facilitate requisition processes through the Procurement Department;
• Demonstrate professional/ethical qualities and have the ability to handle complex matters and responsibilities with a high level of integrity and professionalism; and
• Perform any other duties as assigned by the Director ITS or the Manager ITS.

Requirements:

•  Bachelors qualification in Information Technology/Business Management or related field;
• IT Infrastructure Library Certification (ITIL) will be an added advantage;
• Drivers Licence is not necessary but will be an added advantage;
• Minimum of three years in a similar role;
• Strong Microsoft and analytical skills;
• Must be very adept and have the ability to work under minimum or no supervision;
• Excellent command of written and spoken English;
• Application must be complimented by details of strong interpersonal and administrative skills; and
• Must have proven skills and expertise with the tenacity, agility and courage to critically think, negotiate, consult and influence. The successful candidate must have a proven high record of performance and integrity.

Skills & Experience:

• Experience with ITS Helpdesk and administration;
• Ability to prepare precise, accurate reports, and provide end user support;
• Expert level IT and administration skills;
• Knowledge of IT Service Management softwares; and
• Ability to manage and prioritize IT projects effectively to meet office and section deadlines.

The University requires all staff to proactively undertake community, environment and social responsibilities as well as participate in University Committees in accordance with the themes established by the Strategic Plan 2022-2026.

Salary Band: $24,476.95 – $29,381.10

The University offers a three-year full-time contract with renewals subject to performance reviews.

How to Apply:

Applicants must provide:

1. A covering letter explaining their interest in the position
2. A copy of their full Curriculum Vitae with names and addresses of three (3) Professional Referees, one of whom must be the current or immediate past supervisor of the applicant,
3. And certified copies of their academic qualifications and transcripts. Completed applications, quoting the Post Reference Number and marked “Confidential” must be posted to:

The HR Department, The University of Fiji, Private Mail Bag, Lautoka, Fiji with The Post Reference Number and the Position Title as the subject. For further enquiries please contact the HR Department on hr@unifiji.ac.fj or via phone contact 6640600/ 9999100. A copy of the advert is also available on the University website- www.unifiji.ac.fj

Registered with the Fiji Higher Education Commission as a University under the Higher Education Act 2008. Registration Certificate Number (RGN0020/11)

Closing date for all applications: 17th November, 2025

The University is an equal opportunity employer and actively promotes diversity in appointments. People living with disabilities are encouraged to apply.