Energy Specialist [Customer Care Consultant]

Roles and responsibilities:

• Maintaining awareness and adhering to Proficient Customer Solutions Limited’s vision and strategies.
• Deal effectively with all inquiries and professionally represent the company.
• Ability to read the different Power Bills and interpret it to customers
• Ensuring that complaints are resolved promptly
• Handling customer queries over the phone and via email relating to account balances, system performance.
• Ability to meet monthly KPIs
• Delivering the highest quality of service to customers via email or phone & solution-driven approaches.
• Support continuous evaluation of the effectiveness of policy and procedures and provide feedback to the team leaders to initiate changes.
• Ensure all assigned escalations, follow-ups and complaints are investigated, resolved and reviewed promptly.
• Follow the Proficient Customer Solutions (Fiji) Pte Limited escalation process with the Team leader or Team Manager when any potential reputational risk is identified.
• Fulfil other duties as required by management or other department personnel as requested

Qualification & Experiences

1. 1 -2 years’ experience in call center
2. Have experience in a customer–facing role – either lead generation, customer care or retail
3. Personal Skills - Verbal and written communication, results-oriented, negotiation/persuasiveness, drive and energy, personal impact, and computer literacy.
4. Interpersonal Skills - Teamwork focus, flexibility and ability to work with change, ability to work under pressure.
5. Thinking Skills - Judgement /evaluation, problem analysis.
6. Business Awareness Skills -Cross-functional awareness, competitor awareness and knowledge, concern for excellence, industry perspective.
7. Role-model ideal behaviour that exudes Professionalism, overall positive attitude, self-management and exceeds high-quality personal standards.

How to apply

If you are passionate about working with people, and want to be part of a thriving, fast paced environment & you have what it takes to succeed, then we would love to hear from you.

1. Click Apply Now to start your application.
2. Submit the following documents:
   
   • CV
   • Application Letter
   • Any other relevant documents

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