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Recreations Manager

Full time Hospitality & Tourism

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe. 
 
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza. 
 
What is the job?
 
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a Recreations Manager to take ownership of delivering exceptional services – managing efficient operations of our Kids Club, Teens Club, Fitness Centre and our daily guests’ activities. This is a great opportunity to work in an autonomous role, making change and driving the business to achieve operational objectives whilst driving the development of our team, of which you will play an integral part.
 
A little taste of your day-to-day:

Every day is different, but you’ll mostly:

  • Oversee the daily operations of the Kids & Teens Clubs, Fitness Centre, pools, and beach areas.
  • Develop and implement recreational programs and activities to enhance guest satisfaction.
  • Ensure the highest standards of service are consistently delivered across all recreational facilities.
  • Manage and train a team of recreation staff, ensuring professional growth and development.
  • Coordinate with other departments to ensure seamless service delivery.
  • Monitor and maintain the cleanliness and safety of all recreational areas.
  • Handle guest inquiries and resolve any issues promptly and effectively.
  • Ensure compliance with all health and safety regulations.
What we need from you:
  • 3+ years’ experience in guest services operations, with at least one year’s supervisory experience or equivalent combination of education and experience.
  • High standard of personal presentation.
  • Meticulous eye for detail and exceptional planning and organizational skills. 
  • Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
  • Passion for delivering exceptional guest service. 
  • Ability to multitask and work in a busy, fast paced and dynamic environment.
  • Ability to take initiative and a practical approach to problem solving. 
  • Positive and flexible approach to work (Weekend, evening and night time work may be required).
  • Knowledge of managing budgets and profit margins would be advantageous.

What we offer

In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

How to apply (PLEASE USE CORRECT EMAIL)

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance  to recruitment.cpfiji@ihg.com  by 1600hrs, Friday 17th January, 2025.

Job Functions

Activities Coordinator /Manager

Industry

Hospitality & Tourism

Job open to:

Fiji Residents Only
Crowne Plaza Fiji Nadi Bay Resort & Spa
About Crowne Plaza Fiji Nadi Bay Resort & Spa
IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe. 
 
Opening in late 2023, be part of Fiji's globally anticipated new resort. At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels, you'll find a team who are people-first, professional and inclusive. 
 
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza. 
Apply Now