Chief Operating Officer

South Sea Cruises Group (SSCG) is Fiji’s largest and leading tourism operator offering an array of award-winning products and services.

As a result of SSCG’s continual growth, the senior management team have recently been restructured with the incumbent Chief Operating Officer (COO) accepting the newly created role of Senior Project Manager. This internal move has created a fantastic opportunity for an experienced and capable leader to join SSCG in the role of COO.

The successful applicant will be an operationally focused champion who will lead and be responsible for all marine, logistical, hospitality, reservations, customer services, and human resource aspects of the SSCG business.

The COO role will have up to six General Managers (and/or equivalent positions) as direct reports, and 300+ staff both directly and indirectly within their areas of responsibility.

This is a challenging, but extremely rewarding role for someone who wants to play an integral role within Fiji’s leading tour operator, and who wants to contribute to the current and future success of SSCG at a very senior level.

The success of the role requires an incumbent that will deliver and ensure the following:

• Lead and manage all operational and people related aspects of SSCG to a very high standard.
• Play an integral role in achieving the companies’ strategic objectives and targets.
• Lead and facilitate the overall management, performance, development, and retention processes within SSCG with key outcomes being accountable leaders, results driven employees, and a high-performance culture.
• Use and implement technology to achieve better outcomes.
• Have a strong focus on safety, compliance and OHS.
• A strong understanding of all areas of tourism related hospitality including F&B.
• Develop strong relationships with key stakeholders across the business and the wider tourism industry.
• Implement and drive management systems to ensure a high product delivery across all aspects of the SSCG business.
• Have the foresight, skills and preparedness to handle operational challenges and crisis management.
• Identify, attract, retain and develop key talent across all areas of SSCG.  
• Understand and contribute heavily to the commercial aspects and outcomes of the SSCG business including budgets with responsibility for overall OPEX.

To deliver this role to the level required, applicants must demonstrate the following capabilities and experience:

• Proven record in a similar position and/or be able to demonstrate a strong desire to develop the necessary skills to progress your senior leadership career with SSCG.  
• Delivered successful strategic and operational results within a large organization. 
• Excellent leadership and commercial acumen to understand and deliver positive commercial results.
• Experienced in both operational and management reporting and presenting key papers to support business decisions.
• Has a positive reputation with a good network both within and outside Fiji’s tourism industry.
• Skilled in planning, reviewing and forecasting OPEX and making sound assumptions that support current and future business levels.
• Have an outstanding record in building internal and external relationships.
• Relevant qualifications.
• Experience in the marine and/or tourism industry is preferred, but not essential.

If you believe you have what it takes and that you should be considered for this role then you are encouraged to apply in writing detailing why you’re the best person for the position. Ensure to include your CV. Both can be sent by email to recruit@ssc.com.fj with the subject as “COO – South Sea Cruises Group”.

Applications close at 5.00pm on Tuesday 21st of January 2025 and only shortlisted applicants who meet the desired requirements will be contacted.

For more information on South Sea Cruises Group interested parties can view our corporate website here: www.southseacruisesgroupfiji.com