Vuvale Outsourcing in Suva City is looking for an Experienced Customer Service Receptionist to join their 50+ person team.
In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be part of the 50+ strong Vuvale team, but also part of an overall international team.
Our Australian clients are Australian lenders and finance brokers. Our team members in Fiji work alongside our client’s internal team based in Australia to respond to prospective borrowers and assist them with finding the most suitable loan, then take care of those borrowers throughout their lifecycle of the loan.
DETAILS
Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday – Friday, shift schedule from 10.30 am – 7.30 pm.
RESPONSIBILITIES
· Answer inbound inquiries via telephone, email, and chat.
· Direct incoming calls to the relevant broker or agent.
· Monitor email inboxes and respond to queries.
· Maintain CRMs and loan management systems with up-to-date information.
· Assist customers in completing finance applications and submitting required documents.
Requirements
EXPERIENCE / SKILLS
· Minimum 1 year Experience in an Australian Call Centre, or similar environment is a Must.
· Experience working in an Australian Finance Company would be an advantage.
· Outstanding communication skills, both on the phone and by email.
· A highly enthusiastic and energetic approach.
· Able to work independently with a remote team in Australia.
· Solid computer skills.
Interviews commence immediately.
Apply now by clicking APPLY NOW or visiting https://bde.zohorecruit.com.au/jobs/Careers
Vuvale Outsourcing provides consulting and outsourced services to businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines, Sri Lanka, and the United Kingdom.
“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.
We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team - where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”
In Fiji, Vuvale provide a professional work environment, all required equipment, local H.R. / payroll management and employee transport logistics. Vuvale’s clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful Fiji operations for over 15 years.
The Vuvale team brings excellence to everything we touch, relying on our team’s dedication, years of diverse experience and exceptional culture. Through our network of expert partners across the globe, Vuvale have access to the facilities, equipment and human talent needed to support our clients with a smooth transition to their overseas remote office.
Vuvale Outsourcing is a subsidiary of BDE Group. BDE Group is based in Brisbane, with clients throughout Australia.