IT SUPPORT AND MANAGEMENT SPECIALIST

GO2 Solutions, a locally owned company, provides a comprehensive array of Managed Services, Service Desks, and Business Processes that organisations seek to outsource.

We seek an energetic IT Support and Management Specialist with a solid technical background, excellent customer service skills and detail-oriented.

Work Type: FullTime for Fiji Citizens only.

Working Hours: Monday to Friday according to Australian Eastern Standard Time (AEST), incurring after hours when required.

Role Overview:
 An IT Support and Management Specialist will manage and maintain customers' printer systems, ensure timely software installation and reinstallation, and support various IT-related and printer issues. The role involves regular customer communication, data entry, and coordination with administrative and technical teams.

Key Responsibilities:
The successful applicant will be managing and supporting the following:

·        Customer Notification and Software Installation.

·        Contract Management and Manual Meter Reading.

·        Consumable Management.

·        Invoicing and Financial Management.

·        Remote Printer Deployment.

·        Print-Related Issue Resolution.

·        Scan Setup and Troubleshooting.

·        Printer Driver Management.

·        Network Connection Troubleshooting.

·        Customer Service and Technical Support.

·        General IT Support.

 
Qualifications, Experience & Skills:

·        Diploma/Degree in Information Technology or relevant field.

·        1+ years of experience working with various makes and models of printers, printing technology, or similar roles.

·        Strong technical skills, particularly in printer and IT Support.

·         Practical problem-solving skills for troubleshooting various printer and IT issues.

·        Well-developed communication skills to effectively interact with users and provide clear instructions.

·        Customer-focused solid attitude with a commitment to meeting and exceeding customer needs.

·        Pay high attention to detail and accuracy, specifically in invoicing and data entry tasks.

·        Ability to manage multiple tasks and priorities efficiently.

·        An open mind to learning and a proactive approach to developing your skills.

If you are ready to take on this exciting opportunity and grow with us, please send in your interest and resume to careers@go2sol.com or visit our website and upload your information: https://go2sol.com/careers