Job Description & Skills/Qualifications Required
Key Responsibilities:
- Product Management:
- Create, update, and maintain product listings on the e-commerce platform.
- Ensure accurate and engaging product descriptions, images, and pricing.
- Monitor inventory levels and coordinate with the supply chain team to manage stock.
- Order Processing:
- Process customer orders with the store teams in an accurate and efficient manner.
- Co-ordinate returns, exchanges, and refunds for online orders according to company policies.
- Co-ordinate with Stores, Logistics, Merchandise and IT departments to ensure timely fulfillment of orders for pick-up and delivery.
- Customer Service:
- Provide top-notch support to our online customers via email, chat, and phone, resolving inquiries in a timely and professional manner to ensure a positive shopping experience.
- Resolve customer issues and complaints with a focus on providing exceptional service.
- Marketing and Promotions:
- Assist in the creation and implementation of online marketing campaigns and promotions.
- Help maintain and update promotional banners, email newsletters, and social media content.
- Data Entry and Reporting:
- Maintain accurate records of sales, returns, and inventory levels.
- Generate reports on sales performance, customer behavior, and other key metrics.
- Platform Management:
- Ensure the e-commerce platform is functioning correctly and troubleshoot any issues.
- Collaborate with the IT team to implement new features or updates as needed.
- Skills Required
- Previous experience in e-commerce or retail is preferred.
- Familiarity with e-commerce platforms and tools.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic graphic design tools is a plus.
- Ability to multitask and work in a fast-paced environment.
- Proactive and self-motivated with a strong work ethic.
- Team player with a positive attitude and a willingness to learn.
Job Functions
Industry
Job open to:
Newworld Pte Limited (NWL) is one of the fastest growing supermarket chains in Fiji. The principal activity of NWL is retailing and wholesaling of food and general merchandise.
NWL started in 1933 as a family partnership through trading in a corner shop in Ba. These humble begins were the birthplace of what is now a household name, Newworld. Over the years the store, developed and grew large enough for company status to become Newworld Pte Limited and expanded to take on an exclusive number of shareholders, amongst them leading Fijian commercial enterprises.
The company is now a chain of 18 supermarkets serving major towns and cities of Fiji across two of the largest islands as well as a growing online shopping presence. The company’s trading names NEWWORLD and NEWWORLD IGA are identifiable brands in the supermarket industry renowned for quality, service, products and range.
In 2012, Newworld acquired a Master Franchise License for Fiji with Independent Grocers Association (IGA) USA and subsequently opened its first IGA affiliated store in Fiji. IGA is the biggest affiliation of independent grocers in the United States and around the world including Australia and owning an IGA store means that you belong to a leading independent grocer’s brand. IGA retailers have developed a unique style and enthusiasm for their businesses, the IGA branch has been accepted and embraced in the marketplace and continues to evolve with new initiatives.
Today, Newworld IGA is one of the fastest growing supermarket chains in Fiji and has approximately 1,200 employees. The company has invested substantial amounts in standardizing operations, renovating stores and in developing Newworld as a recognizable brand name.
The lifeblood of Newworld is its customers and employees. Newworld’ s future strategic direction maps out expansion plans that includes investments into new stores and warehousing and logistics infrastructure to centralized operations and better service customers.
Newworld is in the process of building a state-of-the-art distribution centre in the Western division, that will allow us to further streamline processes and reduce costs. This also includes a new support office uniting the two teams currently based in central and western. This facility also houses a new centralized bakery and kitchen to supply all stores nationally.