Executive Director

Outsource Fiji (also known as the BPO Council of Fiji) is the industry body that guides and ensures the development of the BPO industry in Fiji.

In 2017, Fiji’s stakeholders kick-started the formation of the Fiji BPO Council (BPOC), also known as Outsource Fiji. Outsource Fiji is the industry body that guides and ensures the development of the outsourcing industry in Fiji. The Executive Committee/Board is seeking to recruit a dynamic, professional and self-driven individual for the role of Executive Director.

The purpose of this role is to manage the affairs of Outsource Fiji Secretariat effectively and efficiently and respond to the needs of the Members on a timely basis and within available resources. Reporting to the Executive Committee/Board of Outsource Fiji, the role is a three (3) year fixed term contract.

Summary of Accountabilities:

• Report and be accountable to the Outsource Fiji (OF) Board for the leadership, delivery, effective management and monitoring of the OF Secretariat and services to its members.
• Oversee the strengthening of organisational polices and systems that enhance transparency and accountability e.g. procurement processes.
• Lead the Secretariat Team in the development and implementation of strategic and operational plans.
• Be an active member of committees and working groups to define common strategies, plans and operational models for Outsource Fiji and its Members.
• Oversee the operations of the OF Secretariat to deliver effective management, mobilisation, and deployment of the operational functions - including Finance, HR, Marketing and Administration - to enable the delivery of sustainable, high-quality, and efficient services.
• Assume overall responsibility for the financial health of the organization and ensure that appropriate financial and auditing systems are in place.
• Enhance OF Memorandum of Agreement on Information Sharing (MoA) by co-ordinating relevant Meetings and activities for Members.
• Represent OF and its members within Fiji and internationally, working with internal and external audiences to influence and inform decision makers at the highest levels, and build alliances and networks with business partners locally and internationally
• Support all Board decision-making and perform secretarial duties at Board and Board Committee meetings including draft agenda, take accurate minutes and record all resolutions/decisions.
  
  

Summary of Qualification and Experience:

• A relevant tertiary qualification preferably in business, law, strategic studies, government relations, or similar
• Proven leadership and management experience including managing a diverse range of Members; developing and implementing strategies, business planning, processes and systems in a complex but related business environment.
• Excellent communication skills, both written and verbal in English
• Outstanding management and leadership skills
• Ability to coach, mentor, develop and motivate a team and drive organisational change
• Demonstrated skills in establishing and maintaining relationships and partnerships with a wide range of internal and external stakeholders with the view to building robust relationships and strong stakeholder engagement.
• Demonstrated experience with call centre management and other BPO operations would be an advantage.

The full Job Description can be accessed via the link:https://www.pacificpeople.com/wp-content/uploads/2024/09/Executive-Director-JD_Final-Sep-2024.pdf

Remuneration:

An appropriate remuneration package will be negotiated with the successful candidate commensurate with qualifications and experience.

Applications Process:

Applicants must apply online on www.pacificpeople.com and must include a cover letter and an updated resume with contact details for three professional referees.

For further clarification, please contact Thelma Taria-Savua on 3313229/7771157 or email info@pacificpeople.com Applications close on Sunday 22 September 2024.

Only successful shortlisted candidates will be contacted for an interview.